1. We accept returns of all complete well-packed items within 14 days of receipt for a full refund.
2. We accept returns from the original purchaser of our items. Order number or account email address is needed to process the return.
3. Once your return is processed, take the package to any post office or carrier outlet to have your package shipped to the address we send you in email. The shipping fee for the return will be at your own expense.
Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.
Please do not throw the product and its package before your problem is solved. We have several different packages for different products.
gethealthbeyond.com reserves the right to refuse any returns or exchanges if we deem there is repeat abuse of our policies.
1. Please check the items whether they are damaged or with the wrong specification before you open them.
2. The epidemic essentials sourcing is not easy at this difficult time. So each order has only one after-sale privilege.
3. Replace, return or refund is not available if you have opened the package and used the product already.
1. Please send an email to email@example.com first and we will write back to you as soon as possible. Please tell us the details of your order in the email: your name, order number, and the problem you have for this order. Please don't return the items to the address written on the package. And we'll send you the return address to your email.
2. Keep the original packing. Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.
3. Drop off your package at your carrier. Please provide a tracking number and website for tracking the logistic info after you return the parcel to us.
4. We receive your return package. We will check the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account in accordance with the return conditions.